Welcome,
At Listen + Do, we’re your partners in creating local connections and in listening and learning about your team, customers and community. We help you gain deep insights into who they are and what they need and turn that into meaningful, connected action.
We get it.
We’ve been in small businesses and big ones, juggling money and purpose. Your customers and community change quickly and it’s hard to keep up. Behind every team, brand, service or campaign, there are real people, stories and emotions. And if you don’t stop to understand that first, you risk getting it wrong.
For nearly two decades, we’ve used the same approach because it works. It brings together what you already know, what you’re still learning, and collaboration with your customers and community to explore what’s possible.
Big organisations do this work with teams and budgets. But it shouldn’t be out of reach. Listen + Do makes it welcoming and accessible for local people and teams of all sizes.
Before you create a brand, launch a campaign, write a strategy, build a new process or make a plan, this is the work.
Move forward — listen, plan, do.
listen
We do a deep dive into what you’ve already heard, and a check-in with what you know about your team, customers and community. Together, we workshop what you don’t know, who you haven’t listened to, and who you want to listen to as we work together. We learn about your customers needs, opportunities, and even get ideas — giving you clarity about your next steps.
plan
We’ve listened, so it’s time to decide how you, as a business or service, are going to take action. We build a strategy and a plan to implement changes, fill in any gaps, and make sure your brand story, your experience, your service, and the things you do align with what your customers and community have told you.
do
Bringing to you our creative and strategic skills across a business and project, we can help you execute your plan and design new opportunities. Right now, is where most people get lost, they learn and get back into the everyday business stuff. We roll our sleeves up, stick by you and your teams side while things get done, so you don’t get lost along the way.
empathetic leader
♡
creative
✏️
strategic
📈
problem solving
💡
deep listening
🌼
research
✏️
sensemaking
🔍
insights
✨
action
⚡️
positive impact
🌱
brand stories
📚
design
🌻
facilitation
♡
connection
💖
community
🌈
empathetic leader ♡ creative ✏️ strategic 📈 problem solving 💡 deep listening 🌼 research ✏️ sensemaking 🔍 insights ✨ action ⚡️ positive impact 🌱 brand stories 📚 design 🌻 facilitation ♡ connection 💖 community 🌈
This is a call to action for all small business
“Before you spend a cent, do your research just like the big companies do. Make sure your brand, website, product or service truly connects with your customers and community. If someone asks you to spend without listening first, they are not giving you the best chance to get it right. There is no one-size-fits-all solution or trendy look that works for every business. The big players take the time to understand and get it right. If you want a real leg up, step out of your head and into the world of your customers. Don’t make it up — come to us”.
Natalie, Listen and Do